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ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
  • ORTHAE Signature – Support & Comfort Insoles
ORTHAE Signature – Support & Comfort Insoles

ORTHAE Signature – Support & Comfort Insoles

In stock
£19.90
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Shipping

At Orthae, we are committed to providing an exceptional shopping experience for our customers in the United Kingdom, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom. At this time, we only ship within the United Kingdom. We do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 6:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 7 to 8 business days (Monday to Friday).
  • Estimated delivery time: 8 to 10 business days.

Carrier Services

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail
  • DPD
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our tracking page. 

Contact

Our advisors can respond to you within 24 business hours by e-mail and from Mon to Fri by phone.

You can contact us from 9am. to 6pm. Monday to Friday.

Phone: +447742986879
E-mail: contact@orthaestudio.co
Address: 20 Chapel St, Liverpool L3 9AG, United Kingdom
Returns
  • Return Window: You have 30 days from the day you received your order to initiate the return.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Easy Returns: Returning items to us is easy and our client support team will assist you.
  • Territorial scope: This Return and refund policy applies to purchases in the United Kingdom. 

Return Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind):The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
  • Restocking Fee: We do not charge any restocking fees.

How to Return an Item

  1. Contact Us: Email our team at contact@orthaestudio.co with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Contact Information:

Our advisors can respond to you within 24 business hours by e-mail and from Mon to Fri by phone.

You can contact us from 9am. to 6pm. Monday to Friday.

Phone: +447742986879
E-mail: contact@orthaestudio.co
Address: 20 Chapel St, Liverpool L3 9AG, United Kingdom
Contact

Our advisors can respond to you within 24 business hours by e-mail and from Mon to Fri by phone.

You can contact us from 9am. to 6pm. Monday to Friday.

Phone: +447742986879
E-mail: contact@orthaestudio.co
Address: 20 Chapel St, Liverpool L3 9AG, United Kingdom

Discover the ORTHAE support insoles, designed to provide lasting comfort and natural stability throughout the day. Their ergonomic structure adapts to the shape of the foot thanks to a high-density foam layer and a reinforced base, offering reliable arch support.

Trimmable, they can be adjusted easily to fit any size from 35 to 43 for a perfectly personalised fit. The breathable textile surface helps reduce moisture, while the lower layer delivers firm, balanced support.

Ideal for everyday shoes, trainers or walking shoes, these insoles add discreet, elegant comfort — signed ORTHAE.

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